A prisoner is able to telephone the Department for Correctional Services Offender Complaint and Advice Line ('OCAL'). The service explains the Department for Correctional Services ('DCS') Complaint Process, informs the prisoner of their rights, and assists the prisoner to resolve the complaint.

Further information about the complaints process can be found on the Department for Correctional Services website (link opens new window)..

Department of Correctional Services (SA)

Telephone Number: (08) 8226 9861

If a prisoner remains unsatisfied with the Department for Correctional Services (DCS) Complaints Process, the prisoner can write to the Executive Director, Community Corrections and Specialist Prisons, the Chief Executive, or lodge a complaint with the SA Ombudsman's office.