Strategic Framework 

The Legal Services Commission is passionate about ensuring justice is available and accessible for all South Australians.

Our Strategic Framework sets our priorities and goals to ensure we remain positioned to respond to the changing needs and expectations of our clients and the South Australian Community.

Our focus on client service, and unwavering commitment to our people and community, will continue to be fundamental to everything we do.

The way we deliver serivces is guided by five principles:

1. Be responsive to the legal needs of our clients and Community

We have a deep understanding of the issues facing our clients, and empathy as we help find solutions.

This will be achieved by:

Meeting the diverse needs of our clients

Ensuring our work is responsive to the changing and complex needs of our clients and community

Championing the protection and advancement of our clients

Developing and monitoring service quality.

2. Increase access to services 

Our aim is to deliver more services for more people.

This will be achieved by:

Making it easier for people to find legal solutions

Matching the service level to the need

Promoting and utilising alternative dispute resolution

Continuing to make our services accessible and easy to use and understand.

3. Strengthen collaboration and partnerships 

We seek to enhance collaboration and build strong, mutually beneficial relationships that drive shared success and deliver impactful outcomes.

This will be achieved by:

Bringing the right people together to work on complex policy and systems

Engaging and building strong working relationships with our partners

Collaborating with legal and non-legal justice sector stakeholders to deliver quality services

Improving communication and information flow.

4. Develop a skilled workforce

We will foster the development of a skilled, resilient, and engaged workforce.

This will be achieved by:

Creating the culture we need to deliver quality services

Employing and retaining the best people

Providing staff with development opportunities and career paths

Supporting staff wellbeing

Being accountable for our processes, use of public funds and outcomes.

5. Leverage technology and supportive infrastructure

We will invest in and maintain systems and infrastructure that are fit for client and business needs. As part of this, we will seek to utilise modern technology to drive innovative and efficient service delivery.

This will be achieved by:

Investing in and sustaining appropriate technology that enhances service  delivery and improves productivity

Investing in and establishing modern, secure facilities

Improving systems for grants and practice management, information and advice, information management and sharing

Engaging with other stakeholders to promote a system focused approach to the use of beneficial technologies

Protecting against cybercrime and other threats.

View the Strategic Framework (PDF, 138 KB)