- Telephone Advice Service
- Legal Advice Appointment Service
- Legal Chat Service
- Free Legal Help Easy Read Guide
TELEPHONE 1300 366 424
Monday to Friday
9.00am - 4.30pm
Telephone legal advice is available for preliminary information, advice and referrals. Advice is usually restricted to a client's basic legal rights and obligations about a particular situation. If the problem is too complex or too lengthy for a phone call, the client will be offered an appointment at a Commission office or referred to other sources of assistance.
Country callers from within South Australia can use the Legal Help Line to contact the Adelaide office for the cost of a local call. For clients unable to attend an appointment in person, a telephone advice appointment can be booked and any relevant documents can be emailed or faxed to us.
*Please note that our Legal Helpline is for the cost of a local call (excluding mobiles) if calling from within South Australia. If calling from interstate please dial 08 8111 5555.
- TTY users phone 133 677 then ask for 1300 366 424
- Speak and Listen users phone 1300 555 727 then ask for 1300 366 424
- Internet relay users connect to the NRS and then ask for 1300 366 424
If you speak a language other than English and require an interpreter you can contact us through the Translating and Interpreting Service.
- Phone 131 450 then ask for 1300 366 424
Free legal advice is available to any person on most legal matters. The role of the legal adviser is to identify the client's problem, to inform the client of their rights and obligations and to help them understand what course(s) of action can be taken. The adviser may also draft letters for clients where appropriate.
Examples of the areas on which we can offer advice are:
- All aspects of family law including referrals for child support advice and dispute resolution.
- All aspects arising from domestic violence such as applying for or defending intervention orders, the criminal justice process, family law matters, child protection matters, credit, debt and housing matters and immigration matters
- Criminal law - in particular, minor offences where there is no risk of imprisonment such as traffic matters. We can also provide assistance with guilty pleas, negotiations with police prosecutions and liaison with the duty solicitor service.
- Assistance with legal aid applications
- Minor civil claims
- Debts and bankruptcy
- Motor vehicle accidents - in particular, property damage claims and assistance for uninsured drivers
- Neighbour and fencing disputes
- Consumer issues
- Unfair dismissal applications
The Adelaide office has specialist legal advisers who can provide advice and assistance with some Centrelink matters.
A family law and child support advice service to prisoners is available by telephone and interview.
The Commission employs both lawyers and paralegal staff as legal advisers. Paralegal staff come from a wide range of backgrounds and have legal training. The Advice Service deals with a wide range of both legal and non-legal problems and clients are often referred to alternative service providers where appropriate.
For professional reasons, legal advisers cannot give a second opinion if the matter is already being handled by another solicitor. However, we may be able to give general advice to clarify a matter.
Making an appointment
Appointments can be made at our Adelaide office or any of our suburban and regional offices, including Elizabeth, Port Adelaide, Noarlunga, Port Augusta and Whyalla. See Contact Us for a list of office contact details.
For people living in or near Mount Barker or Murray Bridge the Commission offers an outreach appointment service to each of these locations on Wednesday mornings and afternoons respectively.
For people living in other regional areas, a telephone advice appointment can be arranged by calling the Legal Help Line on
1300 366 424 and asking for advice phone back assistance. One of our advisers will then contact you at the appointed time to discuss your problem.
All appointments are for 30 minutes. Where an interpreter is required a longer appointment will be booked.
For fast legal information, use our Legal Chat service available Monday to Friday from 9am to 4.30pm.
24 Legal allows you to quickly and conveniently access reliable legal information that’s written in plain-English and is available 24 hours a day, 7 days a week. The free service covers more than 60 common legal areas and is especially useful for legal matters that arise outside office hours. When you access a 24Legal topic, you will be asked to accept a disclaimer and then to enter your gender and postal code, before being guided through common questions and answers.