The Legal Services Commission of South Australia (the Commission) is committed to excellence in service delivery to clients in receipt of legal assistance.
To ensure clients of the Commission receive high quality legal representation, regular audits of client files are undertaken for the purposes of detection, prevention and reporting of departures from service expectations. Audits are conducted by reference to the Practitioner Requirements as set out in the Practitioner Audit Checklist.
Client files are selected for audit on both a random basis and where a potential material risk has been identified. Client files are selected from legal practitioners employed by the Commission and those in private practice.
Where instances of deviation from agreed systems and processes are identified, the audit process will assist the Commission in identifying the options to improve systems and controls. The audit process also supports future compliance and monitoring by incorporating a review of departures from services standards and providing an opportunity for the practitioner to respond to proposed audit findings.
The Practioner Audit Methodology and Practitioner Audit Checklist are available below:
We embrace diversity and welcome all people, irrespective of culture, faith, sexual orientation and gender identity.
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Legal Services acknowledges Aboriginal people as the Traditional Owners and ongoing occupants of the lands and waters in South Australia and we respect their spiritual, cultural and heritage beliefs. We recognise their continuing connection to land, water and community and pay our deep respect to Elders past and present.
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