Client Relations and Complaints

The Legal Services Commission is committed to providing its clients with professional and courteous service at all times. 

If you have a complaint it will be handled in an open and respectful manner. Your first step should be to contact the person or section concerned and provide details about your complaint. Our staff will make every effort to deal with your complaint promptly.

If you remain unsatisfied, please complete the online Complaints Form below, or write to us at Legal Services Commission, GPO Box 1718, Adelaide 5001, for the attention of the Manager of the Section with which you have been dealing. Please detail relevant issues, dates, and people involved. Providing as much information as possible will help us to resolve your complaint.

For any other complaints, please call us on (08) 8111 5555 and ask to contact the Client Relations Coordinator, or email clientrelations@lsc.sa.gov.au.

The Client Relations Coordinator can also help with lodging appeals against refusals of legal aid funding, and can help to identify other places to get legal help.

Online Complaint Form

Please tell us what happened, including your complaint details and your contact information below.