Centrelink keeps copies of claims forms, any written statements or information provided by a person, and its records of contacts with the person. This can be useful information when seeking a review of a decision made by Centrelink.

A person can apply for access to their file, or request a copy of their file be sent to them, by making a written application under the Freedom of Information Act 1982 (Cth). There is no charge for making this request, however Centrelink may charge a fee for repeated requests for the same documents.

To make a request a person must either complete a form or write a letter. If they choose to write a letter they should mention that they are making the request under the Freedom of Information Act 1982 (Cth). A 'Freedom of Information: I want To Access or Change Documents Form' is available from the Centrelink website.

When submitting a request it is advisable to list the specific documents the person is intending on viewing or receiving copies of. Centrelink keeps records in both paper and electronic formats. For example, if a person wishes to receive copies of all the information that Centrelink keeps on them, they should ask for “copies of all file papers and computer records and printouts” relating to the person.

Centrelink must respond to a Freedom of Information request within 30 days, however extensions of time may be granted - see further the Law Handbook on Access to Government Information and the Office of the Australian Information Commissioner's website.