There are a number of different ways in which a resident's right of occupation within a retirement village may be terminated (ended).

Termination by operator

An operator of a retirement village can only terminate a resident’s right of occupation in the following circumstances [Retirement Villages Act 2016 (SA) s 44]:

The operator must not terminate the resident’s right on the basis of the resident’s behaviour unless they have made reasonable efforts to stop the resident acting in the manner complained of, such as by [s 44(3)]:

In most circumstances, and in particular where the resident's behaviour has led the operator to terminate a resident’s right of occupation, the termination must be confirmed by the South Australian Civil and Administrative Tribunal on application by the operator [s 44(8)]. The operator must give the resident at least 5 business days' notice of the application to the Tribunal for it to be effective [s 44(8a)].

A resident’s right of occupation can also be terminated in the following limited circumstances:

Termination by resident

A resident has a 10 business day cooling-off period to change their mind after they have signed a residence contract [Retirement Villages Act 2016 (SA) s 24(3)]. They can exercise their cooling off rights within this period and notify the retirement village operator in writing that they do not wish to proceed with the contract [s 24(5)]. An operator must, within 10 business days, refund the ingoing contribution of a resident who exercises their cooling off right [s 24(5a)].

A resident can waive their right to cool off if they wish to move into the premises within 10 business days of signing the residence contract [s 24(4)]. They must sign a written waiver acknowledging that they have been informed of their right to cool off and have chosen to waive this right [s 24(4)(b)].

In addition to a cooling off period, a resident has a period of time that is referred to as the "settling-in" period. This is a period of time in which the resident may decide that they do not wish to remain residing in the village. The settling-in period starts from the day the resident signed the contract or began occupying the residence (whichever was later) and ends 90 days thereafter, or such longer period as may be specified in the resident’s contract.

A residence contract cannot limit or qualify the right of a resident to terminate during their settling-in period [s 44(4)].

If a resident terminates the right of occupation during the settling-in period, they are only liable to pay [s 44(5)]:

A resident cannot be required to pay an amount as a penalty for terminating during the settling-in period [s 44(7)].

The amount due may be deducted from the resident’s exit entitlement [s 44(6)].