Issues and disputes may be resolved in several different ways.

Consumer and Business Services - Advice and Conciliation may be contacted by residents who need initial advice about the Residential Parks Act 2007 (SA) and the rights and obligations of park owners and residents. Call 131 882

RentRight SA can provide further advice to residents about the Residential Parks Act 2007 (SA) and help residents conciliate (reach an agreement) with the park owner. RentRight can also provide advice and advocacy when a resident takes their dispute to the South Australian Civil and Administrative Tribunal. Call 1800 060 462

Consumer and Business Services - Compliance and Enforcement receives referrals from Consumer and Business Services - Advice and Conciliation and RentRight SA in relation to suspected breaches or infringements of the Residential Parks Act 2007 (SA) and can take appropriate enforcement action.

The Legal Services Commission can provide free legal advice and information about individual terms of a residential park agreement, compliance with SACAT orders and how the Residential Parks Act 2007 (SA) may apply in a particular case. Call 1300 366 424

The South Australian Civil and Administrative Tribunal hears and determines disputes under the Residential Parks Act 2007 (SA). Call 1800 723 767 or email sacat@sacat.sa.gov.au

SACAT cannot hear claims for money over $40,000 unless both parties consent in writing. Once consent is given, it cannot be revoked (taken back).

If there is no consensus for the Tribunal to hear a claim for over $40,000 then it must be heard in a court with jurisdiction to hear the matter [see Residential Parks Act 2007 (SA) s 103].

SACAT can make many different orders after one of the parties has lodged an application [see Residential Parks Act 2007 (SA) s 116]. The hearings are informal and the parties can usually attend and represent their cases themselves. SACAT also has the power to issue a restraining order to a resident or their visitor, on an application by the park owner, if there is a risk of serious injury or damage occurring. Breaching this restraining order is an offence and attracts up to one year imprisonment.