A common complaint of consumers is that they were made to enter into a contract for the purchase of goods as a result of some flase or misleading advertisement, or as a result of a misrepresentation, made by a salesperson as to the quality, nature or performance of the goods.
These matters are mostly covered by the Australian Consumer Law [Competition and Consumer Act 2010 (Cth) Schedule 2]. Australian Consumer Law matters come within the jurisdiction of the Federal Circuit Court.
The following are some of the more common problems:
- misleading or deceptive conduct
- unconscionable conduct
- false or misleading representations about goods or services
- multiple pricing
- bait advertising
- referral selling
- harassment or coercion.
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