The National Disability Insurance Scheme Quality and Safeguards Commission (The NDIS Commission) is an independent body established to improve and monitor the quality and safety of NDIS supports and services.
The NDIS Commission can receive and assist with complaints about NDIS funded supports and services.
Once the full roll out of the NDIS has occurred, the NDIS Commission will also, amongst other things,:
- oversee the registration and regulation of NDIS providers;
- monitor compliance with the NDIS Practice Standards and Code of Conduct;
- receive reports of serious incidents that occur in the delivery of NDIS funded services and supports;
- oversee the use of restrictive practices;
- work with States and Territories to implement NDIS worker screening.
As of 1 July 2018, residents in New South Wales and South Australia only are able to lodge complaints about NDIS services and supports with the NDIS Commission. Residents of other states will have to wait until the NDIS has been rolled out in their state to make a complaint to the NDIS Commission.
Any NDIS participant, their family, friends, carers, advocates or other workers can make a complaint to the NDIS Commission about NDIS funded services or supports. Complaints can be made by contacting the NDIS Commission on: 1800 035 544 or by using the NDIS Commission Online Complaint Form via the NDIS Commission website.
Specifically, the NDIS Commission is empowered to review and investigate complaints about NDIS funded services or supports that were not provided in a safe and respectful way, or which were not delivered to an appropriate standard.
Once a complaint is lodged, the NDIS Commission can liaise with the NDIS funded service to try to resolve the issue, can seek more information from both parties, can investigate the matter, or can suggest that the parties participate in conciliation.
The NDIS Commission core functions and framework is set out in Chapter 6A of the National Disability Insurance Scheme Act 2013 (Cth).
More information on the NDIS Commission can be obtained from the NDIS Commission website.
The content of the Law Handbook is made available as a public service for information purposes only and should not be relied upon as a substitute for legal advice. See Disclaimer for details. For free and confidential legal advice in South Australia call 1300 366 424.