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Client Service Policy

The Legal Services Commission is committed to providing its clients with professional and courteous service at all times. If you have a complaint it will be handled in an open and respectful manner. Your first step should be to contact the person or section concerned and provide details about your complaint. Our staff will make every effort to deal with your complaint straightaway.

If you are not satisfied after dealing with our staff please complete the online Complaints Form. Please provide as much information as possible which will help us resolve your complaint. To assist us please detail issues, the dates concerned and the people involved.

Alternatively you can write to us at Legal Services Commission, GPO Box 1718, Adelaide 5001 and attention it to the Manager of the Section with which you have been dealing.


If anyone has a complaint about the work of the Legal Services Commission, they can contact the Client Relations Coordinator, telephone (08) 8111 5555 or through email:

The Client Relations Coordinator can also provide advice and assistance in lodging appeals against refusals of legal aid funding, and can help to identify other sources of assistance.

Disability Access and Inclusion Plan 2020-2023

The Legal Services Commission seeks to give all South Australians equal access to justice through the legal system, providing free legal information, legal advice and legal education to all. To those most in need, legal representation is also provided.

The Legal Services Commission has now prepared and finalised a Disability Access and Inclusion Plan  2020 - 2023 (DAIP). This DAIP is structured around the themes and priority areas of the Inclusive SA: State Disability Inclusion Plan 2019–2023 (opens new window).

This DAIP was developed in consultation with LSC staff and the  general public via (opens new window).

You can download an accessible version of the DAIP (PDF, 244 KB) designed for use with screen readers and the general public.

An HTML version of the DAIP is also available on the Legal Services Commission - Disability Access and Inclusion Plan page on our website.

If you require a copy of this DAIP in alternative formats please contact us on 1300 366 424 or leave your written request through our Feedback Form.