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Client Service Policy

The Legal Services Commission is committed to providing its clients with professional and courteous service at all times. If you have a complaint it will be handled in an open and respectful manner. Your first step should be to contact the person or section concerned and provide details about your complaint. Our staff will make every effort to deal with your complaint straightaway.

If you are not satisfied after dealing with our staff please complete the online Complaints Form. Please provide as much information as possible which will help us resolve your complaint. To assist us please detail issues, the dates concerned and the people involved.

Alternatively you can write to us at Legal Services Commission, GPO Box 1718, Adelaide 5001 and attention it to the Manager of the Section with which you have been dealing.


If anyone has a complaint about the work of the Legal Services Commission, they can contact the Client Relations Coordinator, telephone (08) 8111 5596 or through email:

The Client Relations Coordinator can also provide advice and assistance in lodging appeals against refusals of legal aid funding, and can help to identify other sources of assistance.