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Corporate Plan 2019-2022

Our Vision

To provide quality, independent legal assistance to South Australians.

Our Beliefs

  • In the rule of law
  • People matter
  • Our clients are entitled to be treated fairly
  • Integrity and quality are important
  • Our staff are valuable
  • We deliver an essential service
  • Cost efficiency matters
  • Accountability is necessary
  • Change for beneficial purposes is desirable

Our Goals

  • To provide our clients with accessible information, advice and representation services to meet their legal needs.
  • To work in partnership with other members of the legal community to deliver to our clients equitable access to the justice system.
  • To provide a safe, healthy, rewarding and satisfying work environment.
  • To provide quality legal assistance efficiently and effectively.
  • To satisfy the community that we will fulfil our statutory and contractual obligations and are deserving of ongoing financial support.
  • To provide timely research and advice on legal issues to the government and the community.
  • To inform governments of the likely impact on the Legal Services Commission and the community of proposed changes to legislation and policy.

OUR CLIENTS

Objectives

Provide high quality accessible services as required by the Legal Services Commission Act 1977 (SA)

Strategies

  • Puruse excellence, innovation and efficiency in legal service delivery
  • Respond to new areas of need  for legal assistance services
  • Deliver a conetmporary scheme of legal assistance

Key Performance Indicators

  • Develop and introduce a simplified means test
  • Develop and launch a system of online dispute resolution in family law matters
  • Streamline the process for granting aid, including in Family Dispute Resolution matters
  • Digitise the legal aid application process and phase out paper forms
  • Upgrade the 24Legal online service
  • Demonstrate client satisfaction with services through survey results
  • Investigate the use of technology to help us gather information and instructions from clients
  • Review how we audit legal aid files and how we identify audit issues in those files
  • Implement new Commonwealth Government initiatives in our Family Law Practice

OUR PEOPLE

Objectives

Develop a workforce that is skilled, committed and diverse

Strategies

  • Develop and implement targeted and effective recruitment and human resources practices
  • Ensure recruitment, succession and organisational planning meets future needs
  • Provide workplace wellbeing and training and development initiatives
  • Enhance and encourage cross-sectional interaction

Key Performance Indicators

  • Explore the introduction of an online Learning Management System to assist LSC staff with their education needs and professional development requirements
  • Publish and maintain all staff professional development policies on the Commission’s intranet
  • Further develop a workforce that is skilled, accomplished and valued by implementing a staff succession and promotion policy
  • Transition HR processes to an online format
  • Invest in programs that promote the mental and physical well-being of our staff

OUR STAKEHOLDERS

Objectives

Maintain and grow the Commission's reputation as a valued and independent statutory authority in the community

Strategies

  • Communicate the importance of our independence and our value to the community
  • Build our relationships with others in the justice sector
  • Collaborate with the legal assistance sector and government to implement the requirements of the National Partnership Agreement on Legal Assistance Services 2015-2020

Key Performance Indicators

  • Maintain and promote innovative, fair and equitable ways of delivering services
  • Increase the scope of our legal assistance services where funding permits
  • Develop reporting templates that capture data and information to demonstrate the value and quality of legal aid services
  • Deliver successful Commission Conferences in 2020 and 2022
  • Negotiate and implement the terms of the 2020-2024 National Partnership Agreement on Legal Assistance Services
  • Respond to significant reviews which impact on our services

OUR RESOURCES

Objectives

Use our resources to ensure the most effective, efficient and economical delivery of services

Strategies

  • Appropriately manage funds to maintain key services
  • Appropriately manage accommondation and assets to ensure our workplaces are safe and clean environments
  • Ensure the ICT plan matches the Commission's requirements
  • Make digitisation a priority

Key Performance Indicators

  • Identify and secure new accommodation for our Port Augusta office and refurbished accommodation for our offices in Elizabeth and Noarlunga
  • Investigate and establish new outreach services at Mount Barker
  • Provide secure interview rooms for all LSC offices
  • Review the ICT Plan by 2020
  • Ensure Practice Management tools are in place
  • Review our security arrangements
  • Update our client data management system