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Corporate Plan

Our Objectives and Priorities for 2019-2022


  • Develop and introduce a simplified means test
  • Develop and launch a system of online dispute resolution in family law matters
  • Streamline the process for granting aid, including in Family Dispute Resolution matters
  • Digitise the legal aid application process and phase out paper forms
  • Upgrade the 24Legal online service
  • Demonstrate client satisfaction with services through survey results
  • Investigate the use of technology to help us gather information and instructions from clients
  • Review how we audit legal aid files and how we identify audit issues in those files
  • Implement new Commonwealth Government initiatives in our Family Law Practice


  • Explore the introduction of an online Learning Management System to assist LSC staff with their education needs and professional development requirements
  • Publish and maintain all staff professional development policies on the Commission’s intranet
  • Further develop a workforce that is skilled, accomplished and valued by implementing a staff succession and promotion policy
  • Transition HR processes to an online format
  • Invest in programs that promote the mental and physical well-being of our staff


  • Maintain and promote innovative, fair and equitable ways of delivering services
  • Increase the scope of our legal assistance services where funding permits
  • Develop reporting templates that capture data and information to demonstrate the value and quality of legal aid services
  • Deliver successful Commission Conferences in 2020 and 2022
  • Negotiate and implement the terms of the 2020-2024 National Partnership Agreement on Legal Assistance Services
  • Respond to significant reviews which impact on our services


  • Identify and secure new accommodation for our Port Augusta office and refurbished accommodation for our offices in Elizabeth and Noarlunga
  • Investigate and establish new outreach services at Mount Barker
  • Provide secure interview rooms for all LSC offices
  • Review the ICT Plan by 2020
  • Ensure Practice Management tools are in place
  • Review our security arrangements
  • Update our client data management system